Refund Policy
Effective Date: 02/03/2024
At e-DigiCloud, customer satisfaction is our top priority. We aim to ensure our customers are happy and return for future purchases. Therefore, we have established a refund policy to address any issues with our products promptly and fairly.
Refund Eligibility:
If you encounter any issues with your purchase, you can request a refund within 14 days of the purchase date. We will fully refund the purchase price if the product is found to be defective or not as described.
Non-Refundable Items:
- Custom services and memberships are non-refundable.
- Products delivered as described, free from defects, are not eligible for refunds.
Refund Process:
To initiate a refund, please follow these steps:
- Contact us via email at [email protected] within 14 days of purchase.
- Provide your order number, product name, and a description of the issue.
- Our team will review your request and may ask for additional information.
- Approved refunds will be processed within 30 days and credited back to the original payment method.
Chargebacks and Disputes:
Unauthorized chargebacks are discouraged and may result in a permanent ban from our platform. Please contact our customer service team to resolve any disputes directly.
Policy Amendments:
e-DigiCloud reserves the right to amend this refund policy at any time without prior notice. Customers are encouraged to review this policy periodically.
For any questions or concerns, please reach out to our support team at [email protected].
By making a purchase on e-DigiCloud, you acknowledge and agree to this Refund Policy. For more details, visit e-DigiCloud.